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FAQ - Cases and Covers

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    How do I find a compatible case for my device?

    We offer different types of cases for a large number of handheld devices. There are two ways to locating a compatible case for your device:

    1. Go to our CASES showcase page: http://www.boxwave.com/products/categories/cases.htm and click on the orange “CHOOSE DEVICE” button based on the type of case you like. You can then enter your device name or model in the EasyFinder space to see if that type of case is available for your device.

    2. Go to the top right corner of this page and type in your device name or model in the “SEARCH DEVICE” space. The search result will direct you to the product page for your device, where you will find all products, including the cases offered for your device.

    Which case is best for my device?

    With so many different types of cases we offer, it can be difficult to decide which case is the best for your device.

    Here is a quick guide on the important features of each type of case that you should consider when choosing a case:

    A) Rigidity, bulkiness and material differences

    The AluArmor Jacket is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the AluArmor Jacket for customers whose devices are more frequently exposed to drops, impacts, or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

    The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts. Both cases are hand-crafted from fine, premium grade leather and accessorize your device with a classy look. They are both form-fitting and light, however, they add on a bit of size compared to the cases mentioned below by its design.

    Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are hard acrylic cases that protect majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops and impacts. Although all four are hard shell cases, the surface textures vary:

    The Leather Snap Case is made with a layer of leatherette on the top to create a classy look with leather texture.

    The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

    The Design Case has a glossy surface that has stylish micro pattern designs.

    The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

    FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops. Here are the material differences between the three cases:

    The FlexiSkin is made of flexible and stretchable materials that fits snugly onto your device. It provides more anti-slip properties when holding the device by hand; at the same time, the SmoothTexture finish prevents dust and lint from gathering around the surface.

    The Designio Slim Leather Sleeve is an ultra slim premium grade leather case that is custom fitted for your device. This durable leather sleeve protects and neatly stores your device everyday.

    The Designio Leather Sleeve are also made of premium grade leather but it adds a bit more size because it has a bit more padding and lining inside than the Designio Slim Leather Sleeve.

    B) Accessibility and screen coverage

    The accessibility of a case varies depending on what device the case is made for. Most cases provide cut-outs for buttons, keys and the screen. In general, you should be able to make/receive calls, access to the screen and sync/charge your device using a cable while the case is on. There are a few exceptions to this description, so please read carefully through the product description and features before purchasing. It is recommended that you take a look at all the product images available for that specific model by clicking through the thumbnail images.

    For devices with a sliding keyboard (i.e. AT&T Tilt, TYTN, or other popular HTC devices) the Active Case and Slim Rubberized Shell Case are recommended the most because these cases usually come in two separate pieces which allow your QWERTY keyboard to slide out while the case is still on. Most AluArmor Jackets for the sliding phones also allow the sliding keyboard to function but you will likely need to flip open the front cover first. Very few FlexiSkin models are offered for the sliding devices because they usually do not allow the sliding keyboard to function.

    Screen coverage option varies depending on the device and the type of case you choose. Please check out the specific model’s product page for more information. Many Active Case and FlexiSkin models come with a plexiglass flip cover; and many AluArmor Jackets come with a non-removable plexiglass screen cover. For cases that do not offer a hard screen cover that allows more accessibility, we recommend that you order a ClearTouch product with the case to ensure complete protection of your device.

    C) Belt clip and armband option

    Many cases come with a swivel belt clip that is removable. Please read through the product description to see if either a belt clip or an armband is offered for that specific case. You can also click through the thumbnail images to view the back of the device to see where the belt clip is located. If the case you like does not have a receptacle or opening for looping an armband through the back, then it is not compatible with a belt clip or armband. Again, you can find this information by clicking through the product images and by reading the product description.

    D) Extended battery compatibility

    Most extended batteries are physically larger than the regular capacity batteries so you would need a case that is specifically made to fit an extended battery with your device. Unless the case you’re looking at is listed specifically for extended battery support, it is safe to assume that it only fits a standard battery. You can also tell by clicking through the thumbnail product images - if the back of a case is smooth and is without any added room or cut-out where the battery is located, it does not support a device with an extended battery.

    **Please note that not all cases are offered for all devices. The availability varies depending on the device you have. You can check out which cases are available for your device via our EasyFinder by typing in your device name/model. You will be directed to your device's product showcase page that lists all the products available for your device**

    What is the difference between the Active Case and the Slim Rubberized Shell Case?

    Slim Rubberized Shell Case and Active Case are both hard acrylic cases that protect the majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They provide good protection against scratches, minor drops and impacts. Although both are hard shell cases, the surface textures vary:

    The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

    The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

    How well can a case protect my device against drops and impacts?

    All of the cases we offer are designed to protect your device on a day-to-day basis against scratches, bumps, drops, and impacts. Depending on the rigidity of the case you choose and the coverage of the case, the degree of protection varies. Here is an overview:

    The AluArmor Jacket is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the AluArmor Jacket for customers whose devices are more frequently exposed to drops, impacts or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

    The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts.

    The Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are all hard acrylic cases that protect the majority of your device. Most models have cut-outs for the keys, buttons, and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops, and impacts.

    The FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops.

    Please note that these cases do not guarantee the safety of your device from any abuse or accidents. Please review our limitation of liability notice here: http://www.boxwave.com/contactus/legal.htm

    Does this case cover my screen?

    Screen coverage option varies depending on the device and the type of case you choose. Please check out the specific model’s product page for more information. Many Active Case and FlexiSkin models come with a plexiglass flip cover; and many AluArmor Jackets come with a non-removable a plexiglass screen cover. For cases that do not offer a hard screen cover that allows more accessibility, we recommend that you order a ClearTouch product with the case to ensure complete protection of your device.

    What are the cases made of?

    The AluArmor Jacket is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the AluArmor Jacket for customers whose devices are more frequently exposed to drops, impacts or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

    The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts. Both cases are hand-crafted from fine, premium grade leather and accessorize your device with a classy look. They are both form fitting and light however, they add on a bit of size compare to the cases mentioned below by its design.

    Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are hard acrylic cases that protect majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops and impacts. Although all four are hard shell cases, the surface textures vary:

    The Leather Snap Case is made with a layer of leatherette on the top to create a classy look with leather texture.

    The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

    The Design Case has a glossy surface that has stylish micro pattern designs.

    The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

    FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops. Here are the material differences between the three cases:

    The FlexiSkin is made of flexible and stretchable materials that fits snugly onto your device. It provides more anti-slip properties when holding the device by hand; at the same time, the SmoothTexture finish prevents dust and lint from gathering around the surface.

    The Designio Slim Leather Sleeve is an ultra slim premium grade leather case that is custom fitted for your device. This durable leather sleeve protects and neatly stores your device everyday.

    The Designio Leather Sleeve are also made of premium grade leather but it adds a bit more size because it has a bit more padding and lining inside than the Designio Slim Leather Sleeve.

    Does the AluArmor Jacket reduce signal strength?

    AluArmor Jacket, like any metal material casing, slightly reduces the reception of your device. If you are often around areas with weak reception, we recommend that you consider another type of case. However, if weak reception is not often an issue for you, you will unlikely notice the difference.

    How much does the case add on to the size or weight of my device?

    The FlexiSkin, Slim Rubberized Shell Case, Active Case, Design Case, Leather Snap Case and Designio Slim Leather Sleeve are recommended if you’re looking for something light and thin. They add on about 1.3 to 1.5mm to the thickness of your device all around.

    The Designio Leather Sleeve and Designio Leather Case are a bit bulkier as it has more lining as padding. They are still very light cases but the Designio Leather Sleeve can add up to 1.5mm; whereas the Designio Leather Case can add up to 2.0mm to thickness to your device all around.

    The AluArmor Jacket is the bulkiest case among others, it adds about 2.0mm to your case all around. The aluminum material with padding is also the heaviest as it is required for its rigidity.

    Does this case fit my device with an extended battery?

    Most extended batteries are physically larger than the regular battery so you would need a case that is specifically made to fit an extended battery with your device. Unless the case you’re looking at is listed specifically for extended battery support, it is safe to assume that it only fits a standard battery. You can also tell by clicking through the thumbnail product images – if the back of a case is smooth and without any added room or cut-out where the battery is located, it does not support a device with an extended battery.

    Are there more colors available?

    All the colors we offer for any case should be listed on the product page. If you do not see the color you want, feel free to submit a suggestion for a new color here:
    http://www.boxwave.com/community/suggest/index.htm

    You will be notified if the color becomes available after you’ve successfully completed and submitted this form.

    Can I use an armband or belt clip with this case?

    Many cases come with a swivel belt clip that is removable. Please read through the product description to see if either a belt clip or an armband is offered for that specific case. You can also click through the thumbnail images to view the back of the device to see where the belt clip is located. If the case you like does not have a receptacle or opening for looping an armband through the back, then it is not compatible with a belt clip or armband. Again, you can find this information by clicking through the product images and by reading the product description.

    For cases that are compatible with swivel belt clips or armbands but do not come with one, you may purchase one separately - you will need to first verify its compatibility as well as which specific model of belt clip should be ordered for the specific case. This information is available on the case’s product page. You can find the links to the swivel belt clip and armband product pages at the bottom of this page: http://www.boxwave.com/products/categories/cases.htm

    Does the swivel belt clip lock into different position?

    Currently, only the swivel belt clip model B and model F lock into different angles as they swivel.

    Can I dock my device in a cradle with a case on?

    Most models of Desktop Cradle are designed to fit a bare device – a device without any case on. Although certain types of cases may be thin enough for a very tight fit onto the cradle, we cannot guarantee the compatibility of any device with a case on.

    Can I fit my device in a Holster Clip with a case on?

    Most models of Holster Clips are designed to fit a bare device – a device without any case on. Although certain types of cases may be thin enough for a very tight fit into the Holster Clip, we cannot guarantee the compatibility of any device with a case on.

    How do I get a replacement for a broken belt clip?

    If your belt clip was damaged by accident, you may purchase a replacement belt clip through our website. You need to first verify the specific model of belt clip suitable for your particular case. This information is available on the case’s product page. You can find the links to the swivel belt clip and armband product pages at the bottom of this page:
    http://www.boxwave.com/products/categories/cases.htm

    If your belt clip was defective upon arrival or failed within the warranty period without mis-use or accidental damages, you may qualify for a free replacement belt clip to be sent to you. Please contact our customer service with your original order information to request a replacement.

    How do I remove the case off my device?

    Most cases are fairly easy to remove from your device. The Active Case and Slim Rubberized Shell Case are usually fitted very snugly. If you have trouble removing any of these cases, try locating where the locking tabs are and pry it open with your fingernails starting at the corners. After loosening up the two corners or more, it will become easier to take off the entire cover.

    How do I install the Active Case/Slim Rubberized Shell Case onto my device?

    Because the Active Case and Slim Rubberized Shell Case are both designed to tightly and securely hold onto your device, it can sometimes be difficult to install these cases onto your device. For certain models that come with two pieces, you should be able to snap each piece onto the appropriate part of your device. If you’re having trouble snapping the case into place, try applying equal pressure on both sides of the case instead of hooking up one side at a time.

    I can’t close the AluArmor Jacket with my device inside.

    This answer applies to AluArmor Jacket for the Tungsten TX or T5.

    There is actually a quick fix to the problem you are having. If you open your AluArmor Jacket, you should see a black plastic stick attached to the hinge of the case. The stick should be inserted into the slot on the left side of your Palm TX/T5. This feature ensures that your device is secured inside the AluArmor Jacket. If you are unable to slide the stick all the way into your TX/T5, then the stick might have been placed upside-down. This is easy to fix:

    1. Keep your case open and look for a hole from either the top or bottom of the hinge.
    2. Use a paper clip and bend it straight so that it could fit into the hole at one of the ends of the hinge to push out the metal stick inside (this is what connects all the parts of the hinges together).
    3. The hinge should disassemble and you should be able to take the black plastic stick and turn it upside down. Make sure that the pointy end of the black stick points to the top of the case.
    4. Assemble all the parts of the hinge together and push the metal stick back in

    After these steps, you should be able to fit your Palm TX/T5 snugly into the AluArmor Jacket.