FAQ - Screen Protectors
- I can't get the backing off!
- How do I remove the ClearTouch once it’s applied to my device?
- What is the best way to clean my ClearTouch?
- How do I get rid of lint that does not rinse off?
- What is the best way to apply my ClearTouch Anti-Glare?
- How go I get rid of air bubbles stuck under my ClearTouch?
- Why is there only one ClearTouch in my pack?
- My touch screen does not respond after a ClearTouch is applied.
- Why are the edges of the ClearTouch not laying flat on my screen?
- What’s the difference between the ClearTouch and other brands of screen protectors?
- Should I get the ClearTouch Anti-Glare or ClearTouch Crystal?
- Do you have a ClearTouch for my device?
- Do I need to cut the ClearTouch to fit my device?
- How many screen protectors are there in a single-pack of ClearTouch?
- How long can a ClearTouch last on my device?
- Can I combine ClearTouch Anti-Glare and Crystal in a 3-pack deal?
- How do I remove the backing sheets from a ClearTouch?
- How do I wash and re-apply my ClearTouch?
- The ClearTouch I received doesn’t fit my device. Help!
The backing is not the small white sticker. The backing is sized exactly the same as the ClearTouch and is labeled with a white sticker. The easiest way to remove the backing is to separate it at one of the corners.
The new ClearTouch packaging comes with two pieces of clear backing sheets that protect the ClearTouch itself in the middle. The side where you peeled off the "remove me" sticker is where another clear backing sheet is located. Please remove the additional backing sheet and the ClearTouch (not just the sticker) will be fully revealed.
It’s easy to remove a ClearTouch from your screen. You can use a piece of scotch tape to pull the ClearTouch off the screen. Or, if the ClearTouch is stuck, try using a piece of paper or transparency to pry the ClearTouch off starting from one of its corners.
The best way to clean the ClearTouch is rinse it under warm water and use a mild soap (not dish detergent, hand soap is fine). Once you're finished rinsing it, you want to go to a place that is as dust-free as possible and dry the ClearTouch by flapping it up and down in your hand, like an old Polaroid photograph. You never want to leave the sticky side of the ClearTouch out for a prolonged period of time because it will catch unwanted dust. Once most of the water is off (a few specs of water here and there is OK), you can apply the ClearTouch to your device.
You can use a piece of scotch tape (office tape) to stick off remaining pieces of lint and dust.
Please see the back of your ClearTouch packaging for detailed instruction. Here is the step by step instruction for your reference:
A) Clean the device screen with the dry, lint-free cloth provided. (NOTE: DO NOT use a cleaning agent on your electronic device)
B) Remove the plastic backing sheet(s) using the pulling tab(s), exposing the adhesive side of the ClearTouch. Some models of ClearTouch come in two plastic backing sheets (one on each side with the ClearTouch sandwiched in the middle) and some only comes with one. Please make sure that you’ve removed ALL plastic backing sheets before applying the ClearTouch onto the screen.
C) With the adhesive side facing the screen, gently lay the ClearTouch down starting at a corner and try to trap as little air bubbles as possible.
D) If there are uneven gaps in between the ClearTouch and the edges of your screen, start over the application and make sure that the ClearTouch in placed in the center of the screen.
E) Lay the dry, lint-free cloth on top of the ClearTouch and gently slide the provided ClearTouch Applicator Card over the surface of the protected screen, and press out the small bubbles that might be visible.
Lay the dry, lint-free cloth on top of the ClearTouch and gently slide the provided ClearTouch Applicator Card over the surface of the protected screen, and press out the small bubbles that might be visible. If you cannot smooth out the air bubbles this way, please try re-applying your ClearTouch again. When applying your ClearTouch, make sure that you lay the ClearTouch slowly starting at one corner and trap as little air bubbles as possible in the process.
You may be surprised to hear that you only receive ONE ClearTouch in each pack, so three ClearTouch in the 3-Pack. Our ClearTouch screen protectors are designed to be washable and re-applicable. The material is durable and scratch-resistant, allowing it to outlast disposable screen protectors by a large enough margin that you should find using the ClearTouch to save you money in the long run. We have had many customers tell us that they have gotten over a year of daily use on a single ClearTouch screen protector.
This problem only occurs if your ClearTouch was applied with too much pressure. To correct it, just remove ClearTouch and reapply it by gently laying it on top of your touch screen. Then the "screen tension" will be even across the surface.
Then after you've done that, you can then further improve the digitizer's accuracy by re-calibrating it. This is also very easy to do. If you go to the preferences in your PDA, there should be a sub-menu to re-calibrate your digitizer
Depending on the shape of the screen, certain models of ClearTouch may need time to conform to the surface of the screen after it's been applied. After a week or so of use, the edges should begin to "cling" better onto your screen.
You may see a small area of the corner that is slightly lifted – this happens when the rigidity of ClearTouch is stronger than the force "clinging" Clear Touch to the screen. And because of the properties of ClearTouch material, the slight lift will be invisible once your device is turned on. Once your screen is turned on, the light and vibrant colors pass right through and lifted areas become invisible.
No worries! Over time and use, the edges should automatically conform and settle onto your screen.
The ClearTouch products are created to provide durable protection for your screen against scratches, dust and finger prints without compromising the visual quality of your device screen. The ClearTouch is made with special thermoplastic material that will never leave any glue residues that may damage your screen; this special adhesive also renews after being washed with warm water and hand soap so unlike other brands of screen protectors, you can actually re-use the ClearTouch screen protector. Many customers have reported over a year of daily use on one sheet of ClearTouch!
The ClearTouch was originally designed specifically to allow full access to a touch screen as well as hand-writing recognition enhancement. Over the years, we’ve also developed a number of ClearTouch models with multiple pieces for the device body protection to accommodate devices with glossy, easily scratched device body surface. The ClearTouch products for iPod nano 1G and BlackBerry 8800 are examples of ClearTouch models that offer multiple pieces body protection.
Both ClearTouch Anti-Glare and ClearTouch Crystal screen protectors are designed to be washable and re-applicable. The ClearTouch material is durable and scratch-resistant, allowing it to outlast disposable screen protectors by a large enough margin that you should find using the ClearTouch to save you money in the long run.
The ClearTouch Crystal is 99% visually transparent - it allows light through like glass. With ClearTouch Crystal, you can enjoy the screen protection without compromising the visual clarity of your screen – you’ll forget that you have a screen protector on!
ClearTouch Anti-Glare, the screen protector with the perfect blend of anti-glare and optical clarity. The ClearTouch Anti-Glare screen protector is designed for users who require maximum screen readability under sunlight and various outdoor lighting conditions. Packed with screen enhancing features with its micro-texturized surface, the ClearTouch Anti-Glare is dust-repelling, anti-finger prints and even comes with hand writing recognition enhancement.
Do you have a ClearTouch for my device? We offer ClearTouch products for a large number of devices. To find a compatible model for your device, please type in your device name in the ClearTouch EasyFinder:
For ClearTouch Anti-Glare: http://www.boxwave.com/products/cleartouch/index.htm
For ClearTouch Crystal: http://www.boxwave.com/products/cleartouchcrystal/index.htm
If you cannot locate a ClearTouch for your device, you may place a New Product Request as this will allow us to notify you once that specific model of ClearTouch becomes available: http://www.boxwave.com/community/request/index.htm
Or, if you know the specific dimensions or measurements for your screen, you can send that information to our customer advocate group and we can determine if there is an existing model that may work for you.
Every ClearTouch model we offer is designed specifically for that particular handheld device. As long as you order the correct ClearTouch model, it should fit your device perfectly without being modified in any way.
Each single-pack ClearTouch includes one sheet of ClearTouch, one micro-fiber cleaning cloth and one ClearTouch Applicator. If your ClearTouch model is one of the few that offers device body protection, it may include multiple pieces of ClearTouch but they are to be used in one single application.
Since ClearTouch is designed to be washable and reusable, it outlasts most other brands of screen protector. We have had many customers reporting over a year of daily use on one single sheet of ClearTouch on their device.
You may combine ClearTouch Anti-Glare and Crystal in the same 3-pack deal if they are for the same device. You can NOT combine ClearTouch in the same 3-pack deal if they are not all for the same device. To make this change to your order, please enter your request in the SPECIAL INSTRUCTION space when placing your order. For example, you can enter “please send 2 Anti-Glares and 1 Crystal for the 3-pack” in the special instruction space.
Please use the pulling tabs on the corner of the ClearTouch to remove the backing sheets attached. Do NOT remove the pulling tab by itself. If you accidentally peeled off the pulling tabs with the backing sheets still intact, you can try attaching a piece of scotch tape onto the backing sheet to pull it off.
Another trick is to use a piece of paper or transparency film to separate the layers between the backing sheets and the ClearTouch from one of the corners.
The best way to clean the ClearTouch is rinse it under warm water and use a mild soap (not dish detergent, hand soap is fine). Once you're finished rinsing it, you want to go to place that is as dust-free as possible and dry the ClearTouch by flapping it up and down in your hand, like an old Polaroid photograph. You never want to leave the sticky side of the ClearTouch out for a prolonged period of time because it will catch unwanted dust.
Once most of the water is off (a few specs of water here and there is OK), you can apply the ClearTouch to your device
You may remove any additional dust particles with a piece of scotch tape. Simply use the tape to "un-stick" the debris.
When applying the ClearTouch, start with one of the edges on your device screen. Apply one side of the ClearTouch to the screen, and slowly allow the ClearTouch to adhere, pushing out bubbles that form as you go. We recommend that you use a lint free cloth to push out any bubbles.
First, please take a look at your invoice/packing list and you should see something like this:
ClearTouch Anti-Glare, Motorola Q
The “ITEM” number should match the product label located on your ClearTouch packaging. If the label and the item number do not match, then you’ve probably received an incorrect model. Please provide this information including the actual item number on the label to customer service to request a replacement.
If the item number matches your packaging label, then you have received the correct model. Please first try fitting the ClearTouch onto your device screen – sometimes the ClearTouch can look smaller than its actual size by itself. You do not have to remove the backing sheet(s) to try the fitment as the backing sheets are sized exactly the same as the actual ClearTouch.
After fitting the ClearTouch on your device, if you find the ClearTouch to be smaller than your screen, please take into consideration that most ClearTouch should have a 0.5 mm gap around the perimeter when centered on the screen. This is the designed gap as we found that when the ClearTouch covers a screen entirely and seamlessly, it can be extremely difficult to remove the ClearTouch for cleaning.
If you feel as though the ClearTouch is too small and the gaps around it actually affects the functionality of your screen, please contact customer service with a measurement of the gap; and if possible, a picture with focus on the ClearTouch fitting on your screen so that we can determine if you’ve receive a defective or mis-cut ClearTouch.
In the event that the ClearTouch is too large for your screen, please also contact customer service with a measurement of the overlapping part; and if possible, a picture with focus on the ClearTouch fitting on your screen so that we can determine if you’ve received a defective or mis-cut ClearTouch.
Please note to NEVER modify your ClearTouch to fit your device if you intend to receive any replacement or refund. The return policy and warranty is automatically voided for modified products.