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FAQ - Stands and Mounts

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Can I dock my device in a Desktop Cradle with a case on?

The Desktop Cradle is designed for bare devices so we cannot guarantee the compatibility of your case and the Desktop Cradle.

Can I dock my device with an extended battery installed in a Desktop Cradle?

The Desktop Cradle is designed for bare devices with a standard battery so we cannot guarantee the compatibility of your device with an extended battery installed. For some models, we do offer a spare battery charger option. If you have a Desktop Cradle with Spare Battery Charger, you would be able to charge the extended battery in the spare battery charger space but not with the battery inside of the device.

Can I charge my device as well as a spare battery at the same time in a Desktop Cradle?

For some models, we do offer a spare battery charger option. If you have a Desktop Cradle with Spare Battery Charger, you would be able to charge the extended battery in the spare battery charger space but not with the battery inside of the device via AC. The USB power alone would not be able to charge both the spare battery and your device.

What does the LED light on Desktop Cradle indicate?

The blue LED light comes on as soon as the Desktop Cradle is plugged into a power source (USB or AC). This means that there is power going through the Desktop Cradle. You may see amber light flashes once the Desktop Cradle starts charging your device. This flash should stop once your device is fully charged.

My Desktop Cradle is not working. Help!

First, please make sure that the Desktop Cradle is properly connected to a power source (try both USB and AC). If the setting of the Desktop Cradle is correct, make sure that your device is able to charge through your OEM charger – this will eliminate your device setting as a factor.

After these steps, you should be able to figure out whether or not your Desktop Cradle is defective or malfunctioning. When contacting customer service, please specify that you’ve already went through these steps so we can speed up the process of replacement or return.