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Does this travel charger work for my device?

To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

Please note that all our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

Which travel charger is best for my device?

We offer a number of travel chargers for your different needs. Here are some recommendations we offer for each of our travel chargers:

VersaCharger PRO The VersaCharger PRO is designed with both AC and DC plugs in one slim and portable adapter. It requires a separate USB cable (miniSync or DirectSync). It’s perfect for people who travel often as it can be used in a hotel room, a car, and an airplane (with an Airplane Charging Converter). The VersaCharger PRO is adapted to 100V to 240V AC worldwide so you can use it in virtually any country with an appropriate plug converter.

Wall Charger The Wall Charger is a perfect solution if you would like to leave a back-up charging unit in your office or your home. The Wall Charger is lightweight and inexpensive. It requires a separate USB cable (miniSync or DirectSync).

Car Charger The standard Car Charger is designed to be the ideal mobile charging solution for your device. The Car Charger is light and takes up very little room in your car. It can be left in your car to charge your device while you’re on the go. It requires a separate USB cable (miniSync or DirectSync).

Car Charger (High Current Output) The Car Charger (High Current Output) is designed to provide up to 1amp to your device (whereas the standard Car Charger provides up to 0.5amp). If you have a power-hungry unit (i.e. Dell Axim devices), the Car Charger (High Current Output) will give it all the power it needs while you’re on the go. It requires a separate USB cable (miniSync or DirectSync).

Battery Adapter PRO The Battery Adapter PRO is designed to be an emergency charger for your device. If you are going on a trip where AC or DC power are not readily available, the Battery Adapter PRO can charge your device up to five cycles using just four AA batteries (alkaline or rechargeable). The Battery Adapter PRO also includes a LED flash light which would be perfect for a camping trip. It requires a separate USB cable (miniSync or DirectSync).

Wall Charger Direct/Car Charger Direct The Wall Charger Direct and Car Charger Direct come with a charger cable directly connected to your device. You will not need a separate cable for these two charger options. These two products are perhaps the simplest solutions to your charging needs.

Desktop Cradle The Desktop Cradle is perfect for your office or home. You can leave the device charging and synching while being able to view the device screen conveniently at the same time. Some models also come with a spare battery charging option so that you can charge your device plus a spare battery at the same time while connected to the AC.

NOTE: Before making a purchase, please make sure that the charger you’d like is actually compatible with your device. To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com
and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

Do I need to order a cable along with the travel charger?

All our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

What is the amperage and voltage specification for the travel chargers?

Please review the product description for the technical specification of the travel charger you’re interested in. There are slight differences in the amperage and voltage output of each type of travel charger.

How fast can the travel charger charge my device?

The charging rate of the BoxWave travel charger is usually comparable to your OEM charger. Depending on the usage of your device, the charging rate may vary. If you’re using your device while charging it, the charging rate would be slower than usual; or, if you’re charging an extended battery, it would take longer to charge your device in full.

You can also review the amperage difference between the travel charger and your OEM charger to determine how the two match up in terms of charging rate. If your OEM charger outputs 1amp and the BoxWave travel charger of your choice outputs 0.5amp then it would be safe to assume that it may take up to 2 times longer to charge up your device with the BoxWave travel charger.

My travel charger does not charge my device. Help!

First, you need to make sure the USB cable you’re using is compatible with the BoxWave travel charger. All of our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

If you do have either a miniSync or DirectSync, please try connecting the miniSync/DirectSync directly to your computer USB port to charge your device to eliminate the miniSync or DirectSync as a factor. You should then also try charging your device with the OEM cable or cradle (the cable or cradle that came with your device purchase) to eliminate the device setting as a factor. If the miniSync/DirectSync and the OEM charger both worked just fine, the travel charger may be the issue. However, this may NOT be true for devices that are just incompatible with our travel chargers. If you have a miniSync set (or a DirectSync set), please make sure that you’re using the correct cable to charge. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

For Battery Adapter PRO, you will also need to make sure that all four batteries are brand new and fresh or, in the case of rechargeable batteries, they are fully charged in order for the Battery Adapter PRO to function properly.

After these steps, you should be able to figure out whether or not your travel charger is defective or malfunctioning. When contacting customer service, please specify that you’ve already gone through these steps so we can speed up the process of replacement or return.

What is the difference between Car Charger and Car Charger (High Current Output)?

The Car Charger and Car Charger (High Current Output) have the same functionality as far as a great solution in your car. The standard Car Charger provides up to 0.5amp output which satisfies most handheld devices. The Car Charger (High Current Output) on the other hand, provides up to 1amp which gives an extra boost to its charging rate for certain devices that can accept up to 1amp for its power source.

Can I use my device while it is being charged?

In most cases, you would be able to use your device while it is being charged. However, if your device battery level is already at a critical low, we recommend that you do not use the device until it is charged to a safe level. Also, if you have a power hungry device, using the device while it is being charged can significantly slow down the charging rate.

What kind of battery do I use with the Battery Adapter PRO?

You can use regular AA alkaline or Li-ion rechargeable batteries. You need to make sure that all four are brand new and fresh batteries or, in the case of rechargeable batteries, fully charged in order for the Battery Adapter PRO to function properly.

My travel charger stopped working. Help!

First, you need to make sure that the USB cable you’re using is compatible with the BoxWave travel charger. All of our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

If you do have either a miniSync or DirectSync, please try connecting the miniSync/DirectSync directly to your computer USB port to charge your device to eliminate the miniSync or DirectSync as a factor. You should then also try charging your device with the OEM cable or cradle (the cable or cradle that came with your device purchase) to eliminate the device setting as a factor. If the miniSync/DirectSync and the OEM charger both worked just fine, the travel charger may be the issue. However, this may NOT be true for devices that are just incompatible with our travel chargers. If you have a miniSync set (or a DirectSync set), please make sure that you’re using the correct cable to charge. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

For Battery Adapter PRO, you will also need to make sure that all four batteries are brand new and fresh or, in the case of rechargeable batteries, fully charged in order for the Battery Adapter PRO to function properly.

After these steps, you should be able to figure out whether or not your travel charger is defective or malfunctioning. When contacting customer service, please specify that you’ve already gone through these steps so we can speed up the process of replacement or return. If the warranty period has expired for your purchase, you would not be eligible for a replacement.